Boilers, air conditioning and heat pumps do not share one generic checklist. Explore the care options, then email Vireo about your system. Online service requests are coming soon; we confirm the scope, price and appointment with you.
Illustrative home · Bosch Climate 3200i. Equipment support and service scope are checked before an appointment.
Choose your system to compare the service options.
For working domestic equipment with normal access. Final scope and price are confirmed before an appointment after the postcode, access and system details are reviewed.
The right checks for the system.
Browse the service options below. If you need help identifying the equipment or deciding what care it needs, email Vireo with the details you have.
Boiler servicing
Annual care, deeper cleaning, wider system-health checks or landlord certification—all through one simple route.
Standard ServiceGuide price £109 including VATRoutine annual boiler checks and maintenance.
Full Strip Down ServiceGuide price £199 including VATA deeper manufacturer-led clean with normal required disturbed combustion seals.
Boiler + System HealthGuide price £149 including VATBoiler servicing with wider heating-system checks.
Landlord Service + CP12Guide price from £149 including VATBoiler service and landlord gas-safety certificate. Extra gas appliances are £25 each including VAT.
Air-conditioning servicing
Straightforward servicing for domestic wall-mounted systems, priced by the cleaning level and number of indoor units.
Complete Heat Pump ServiceGuide price £299 including VATComprehensive annual care for the whole system.
Service + System Health ReviewGuide price £375 including VATExtra investigation and a detailed system-health report.
Guide prices include VAT and are not fixed quotes. Final scope and price are confirmed before an appointment after postcode, access, appliance or unit count and system details are reviewed. Mileage, unusual access, parts, remedials and non-standard work are separate.
Know what the visit is for.
Boiler: routine appliance checks can be extended to wider system-health checks. Landlord requests need the appliance count and CP12 scope confirmed.
Air conditioning: the service follows the actual system type, unit count and access—not a generic clean-only checklist.
Heat pump: whole-system servicing includes connected hydraulic and control checks. The Service + System Health Review adds extra investigation, setup recording and a detailed health report; it is not retrospective MCS sign-off or adoption of another installer’s warranty.
Repairs, replacement parts and other work are quoted and approved separately. A diagnostic visit investigates a fault but is not a promise of a first-visit repair.
Routine care or help with a fault?
Tell Vireo how the equipment is behaving. That first distinction helps avoid arranging the wrong kind of visit.
Working normally
Explore routine servicing and email Vireo about the care you need.
Fault, leak or breakdown
Vireo needs the diagnostic or repair details before arranging the right response.
Immediate safety concern
Do not wait for an online response. Stop using equipment you believe may be unsafe and follow emergency guidance.
A useful record should identify the equipment, what was checked, what was found and what should happen next.
01
Choose the system
Boiler, air conditioning or air source heat pump.
02
Tell us what you need
Email us about the equipment, whether it is working, your postcode and your visit preferences.
03
Request your visit
Discuss the guide price where available and the care you need. Vireo confirms the scope, price and appointment.
04
Keep a useful record
The service information should identify the equipment, checks, findings and recommended next action.
Done should mean documented.
A useful service record should show more than attendance. It should identify the equipment, record relevant checks and findings, and make the next action clear.
Displayed guide prices include VAT. Final scope and price are confirmed before an appointment. Any work outside the stated scope—such as repairs, replacement parts, unusual access or non-standard travel—must be explained and agreed separately before it is carried out.
Tell us which system you have so we can discuss the relevant details.
Is a service the same as a repair?+
No. Routine servicing is intended for equipment that is operating. A known fault, breakdown, leak or safety concern needs the correct alternative route.
What if the system is not working?+
Tell Vireo about the symptoms when you get in touch. A fault or breakdown needs a repair response rather than routine servicing.
How often should equipment be serviced?+
Follow the manufacturer’s instructions and any warranty, tenancy or legal obligations for the exact equipment. Vireo collects the system details before confirming the route.
Can Vireo consider equipment installed by somebody else?+
Tell us the system, manufacturer and service you need. Vireo can discuss other equipment details or service history before confirming support.
What if I have several units or systems?+
Include the number of indoor units or gas appliances in your enquiry. Vireo confirms the full equipment count, access and scope before the visit.
Do not wait for an online response.
This website is not an emergency service.
If you smell gas or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999. If there is smoke, fire or immediate danger, leave the property and call 999.
